Stakeholder Analysis in the Context of Healthcare Entity Managers’ Activities in a Crisis Situation: A Case Study


Abstract

Objectives: The aim of the article is to present the role of the public manager in crisis management based on the analysis of stakeholders of a selected hospital.

Research Design & Methods: Based on the adopted research methodology, an analysis of stakeholders in a selected health care unit was performed. The study used a hospital stakeholder analysis methodology in the context of managing an emergency resulting from the coronavirus pandemic.

Findings: The need for a flexible approach on the part of the public manager requires a proper identification of the interests of stakeholder groups as well as the establishment of good communication. In a crisis situation, this approach is particularly important.

Implications / Recommendations: On this basis, recommendations were formulated with regard to both theoretical and practical aspects of the research problem. The role of hospital stakeholders in managing a crisis situation is indicated.

Contribution / Value Added: Managing a crisis situation in the context of the coronavirus pandemic is a significant
challenge for managers of health care units. In the future, the presented research area can be continued, among other retrospective studies.


Keywords

crisis situation; stakeholder analysis; hospital

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Published : 2021-09-02


Głód, G., Głód, W., & Rychel, R. (2021). Stakeholder Analysis in the Context of Healthcare Entity Managers’ Activities in a Crisis Situation: A Case Study. Public Governance / Zarządzanie Publiczne, 53(3), 33-47. https://doi.org/10.15678/ZP.2020.53.3.03

Grzegorz Głód  grzegorz.glod@ue.katowice.pl
https://orcid.org/0000-0001-9699-2427
Wojciech Głód 
Robert Rychel 

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