The Opportunities and Threats Resulting from Robotic Process Automation in Public Service Development. Journal of Public Governance, Poland, v. 52, n. 2, p. 17–27, 2021. DOI: 10.15678/ZP.2020.52.2.02. Disponível em: https://publicgovernance.pl/index.php/zpub/article/view/23772. Acesso em: 31 oct. 2026.