G. Baran, A. Berkowicz, M. Marzec, J. Sasak, and A. Szczudlińska-Kanoś, “The Opportunities and Threats Resulting from Robotic Process Automation in Public Service Development”, PG, vol. 52, no. 2, pp. 17–27, May 2021, doi: 10.15678/ZP.2020.52.2.02.